Cookie Policy

Last updated: March 2026

1. Introduction

This Cookie Policy explains how Trustmepay Global Corp. ("Trustpay," "we," "us," or "our") uses cookies and similar tracking technologies on our website at trust-pay.ca and related services (the "Platform"). By using the Platform, you consent to the use of cookies in accordance with this policy.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently, provide a better user experience, and supply information to the site operators. Cookies may be "session cookies" (deleted when you close your browser) or "persistent cookies" (remaining on your device for a set period or until you delete them).

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the operation of the Platform. They enable core functionality such as security, authentication, session management, and access to secure areas. The Platform cannot function properly without these cookies, and they cannot be disabled.

Session ID: Maintains your authenticated session while you use the Platform.
CSRF Token: Protects against cross-site request forgery attacks.
Cookie Consent: Records your cookie preferences to avoid repeated prompts.

3.2 Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your language preference, preferred currency pair, and display settings. If you do not allow these cookies, some features may not function as intended.

3.3 Analytics Cookies

We use analytics cookies to understand how visitors interact with the Platform. These cookies collect information such as pages visited, time spent on the Platform, errors encountered, and referral sources. The data is aggregated and anonymized. We use this information to improve the performance and usability of our services.

3.4 Marketing Cookies

Trustpay does not currently use marketing or advertising cookies and does not work with third-party advertising partners. Should this change, marketing cookies would only be deployed with your explicit prior consent, and this Policy would be updated accordingly.

4. Third-Party Cookies

Some cookies on the Platform are set by third-party services, including:

Google Analytics: Web analytics service provided by Google LLC. Data may be transferred to and processed in the United States.
Intercom: Customer messaging platform used for live chat and support.
Cloudflare: Content delivery and security service that may set cookies for bot detection and performance optimization.

We do not control third-party cookies. Please review the respective privacy policies of these providers for more information about their data practices.

5. Managing Your Cookie Preferences

When you first visit the Platform, a cookie consent banner will allow you to accept or customize your preferences. You can change your preferences at any time through the cookie settings accessible via the footer of the Platform.

You can also control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking essential cookies may impair the functionality of the Platform. Below are links to cookie management instructions for common browsers:

Google Chrome: chrome://settings/cookies
Mozilla Firefox: about:preferences#privacy
Safari: Preferences > Privacy
Microsoft Edge: edge://settings/privacy

6. Similar Technologies

In addition to cookies, we may use other tracking technologies such as web beacons (pixel tags), local storage, and session storage for similar purposes as described in this policy. These technologies are governed by the same consent mechanisms as cookies.

7. Data Retention for Cookies

Session cookies are deleted when you close your browser. Persistent cookies have varying expiration periods, typically ranging from thirty (30) days to twenty-four (24) months, depending on their purpose. You can delete persistent cookies at any time through your browser settings.

8. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. Any material changes will be communicated through the Platform. We encourage you to review this policy periodically.

9. Contact

If you have questions about our use of cookies, please contact:

Privacy Officer
Trustmepay Global Corp.
970 Burrard St. Vancouver, BC Unit 112, V6Z 1V3, Canada
Email: privacy@trust-pay.ca